Consumers have a 14-day right of revocation
Revocation instructions
Right of revocation
You have the right to revoke this contract within 14 days, without a statement of the reasons.
The revocation period is fourteen days from the date on which you or a third party that you have specified (which is not the carrier) has taken possession or will take possession of the goods.
To exercise your right of revocation, you must inform us (Stage10 GmbH, Lise-Meitner-Str. 39-41, 10589 Berlin, e-mail: [email protected]) of your decision to revoke this contract by means of a clear declaration (such as a letter sent by mail, fax or e-mail).
For compliance with the revocation period, it is sufficient if you send the notice regarding the exercise of the right of revocation prior to the expiration of the revocation period.
Consequences of revocation
If you revoke this contract, we must repay to you all payments that we have received from you, including the delivery charges (with the exception of the additional costs that arose from the fact that you had selected a manner of delivery different from the most favourable standard delivery that we offer), immediately and no later than fourteen days from the date on which we have received the notice regarding your revocation of this contract. For this repayment, we shall use the same means of payment that you used in the original transaction, unless a different agreement was expressly made with you; in no event will you be charged fees for this repayment. We may refuse to make this repayment until we have received the goods back, or until you have furnished proof that you have sent back the goods, depending on which is the earlier point in time.
You must send back or deliver to us the goods immediately, in any event no later than fourteen days from the date on which you notified us of your revocation of this contract. The time period is met if you send the goods prior to the expiration of the period of fourteen days. You shall bear the direct costs of the return of the goods. You shall be responsible for any diminished value of the goods only if this diminished value is to be attributed to your handling of the goods that is not necessary for the examination of the condition, characteristics and functioning of the goods.
End of the revocation instructions
§ 1 There shall be no right of revocation in the case of any delivery of audio or video recordings or of software, if you have unsealed the delivered data carriers.
§ 2 Please avoid damage and contamination. If possible, please return to us the goods in original packaging, with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide adequate packaging to ensure adequate protection against transport damages, in order to avoid claims for compensation of damages as a consequence of defective packaging.
§ 3 Please return the goods to us as a prepaid package and retain the delivery document. If desired, we will refund you for the costs of postage beforehand, if you do not have to bear such costs yourself.
§ 4 Please note that the conditions specified in paragraphs 8.3 to 8.5 are not a prerequisite for the effective exercise of the right of revocation.
§ 5 Return shipment costs upon the exercise of the right of revocation
If you make use of your statutory right of revocation (see right of revocation), you shall bear the regular costs of the return shipment if the delivered goods correspond to the ordered goods, and if the price of the returned item does not exceed the amount of 40.00 euros or if, in the case of a higher price of the item at the time of the revocation, you have not yet provided the consideration or a contractually agreed partial payment. Otherwise, the return shipment shall be free for you.
