§ 1 Area of application and offerer
§ 2 Conclusion of a contract
§ 3 Shipping costs and delivery terms
§ 4 Transport damages
§ 5 Payment terms
§ 6 Retention of title
§ 7 Customer service
§ 8 Revocation instructions
§ 8a Return shipment costs upon the exercise of the right of revocation
§ 9 Warranty
§ 10 Contractual language
§ 11 Limitation on liability
§ 12 Data protection
§ 13 Concluding provisions
General Terms and Conditions of Business (with statutory information)
§ 1 Area of application and offerer
These General Terms and Conditions of Business apply to all orders that consumers (§ 13 German Civil Code (Bürgerliches Gesetzbuch, “BGB”)) delivers through the online shop dockin.de of Stage10 GmbH, Torstr. 49, 10119 Berlin, managing director: Wilm Prawitt, District Court of Charlottenburg HRB 114664 (hereinafter “DOCKIN”).
A “consumer” is any natural person who enters into a transaction for a purpose that cannot be attributed to his or her commercial or independent professional activity.
Customer Service:
E-mail [email protected]
§ 2 Conclusion of a contract
(1) Any presentation of our goods and/or services does not constitute a binding offer on our part. According to § 145 BGB, only an order on your part of a good and/or service is a binding offer. In the event of an acceptance of this offer, we will send you an order confirmation by e-mail.
(2) A binding contract may also enter into force prior to this as follows: If you have selected the PayPal payment option, a contract will enter into force at the time of your confirmation of the payment instruction to PayPal.
§ 3 Shipping costs and delivery terms
(1) Deliveries are made by DHL and exclusively within Germany and Austria. For any delivery outside Germany, we charge a flat rate of 6.90 euros per order; within Germany, delivery is free of charge.
(2) Unless otherwise stated in the offer, the delivery time amounts to 2 to 3 days.
(3) If all ordered products are not in stock, we shall be entitled to make partial deliveries at our expense, to the extent that this is reasonable for you.
(4) f the ordered product is not available because we are not supplied by our suppliers without our own fault, we may withdraw from the contract. Upon such an event, we shall inform you without delay and, if necessary, suggest the delivery of a comparable product. If no comparable product is available, or if you do not wish to receive a comparable product, we will refund you for any costs that you have already paid.
§ 4 transport damages
(1) If goods are delivered with obvious transport damages, please immediately report such errors to the delivery company, and please contact us as soon as possible by e-mail: [email protected].
(2) failure to make a complaint or contact shall have no consequences whatsoever for your statutory warranty rights. However, they help us in asserting our own claims against the freight carrier or the transport insurance company.
§ 5 Payment terms
(1)The payment is due immediately with the order. Payment is made, according to your choice, by advance payment, PayPal, credit card or Amazon payment.
(2) If you choose the “advance payment” payment method, we shall provide you with our bank information in the order confirmation. The invoice amount to be remitted to our account within 10 days.
(3) If you are in delay of payment, during the delay, the invoice amount shall accrue interest in the amount of 5 percentage points above the base interest rate. We reserve the right to prove and assert higher losses from delay.
(4) You shall be entitled to a right of set-off only if your counterclaims have been established as legally effective by a court or are undisputed, or if we have acknowledged them.
(5) You may exercise a right of retention only if the claims result from the same contractual relationship.
§ 6 Retention of title
The goods shall remain our property until full payment. If you are in delay with a payment for more than 10 days, we shall have the right to withdraw from the contract and reclaim the goods.
§ 7 Customer service
Our customer service is available from Monday to Friday between 9:00 a.m. and 5:00 p.m., by telephone and by e-mail.
§ 8 Right of revocation
You have a right of revocation. With respect to the conditions and legal consequences of the right of revocation, please refer to the separate revocation instructions.
Revocation instructions
Right of revocation
You have the right to revoke this contract within 14 days, without a statement of the reasons.
The revocation period is fourteen days from the date on which you or a third party that you have specified (which is not the carrier) has taken possession or will take possession of the goods.
To exercise your right of revocation, you must inform us (Stage10 GmbH, Lise-Meitner-Str. 39-41, 10589 Berlin, e-mail: [email protected]) of your decision to revoke this contract by means of a clear declaration (such as a letter sent by mail, fax or e-mail).
For compliance with the revocation period, it is sufficient if you send the notice regarding the exercise of the right of revocation prior to the expiration of the revocation period.
Consequences of revocation
If you revoke this contract, we must repay to you all payments that we have received from you, including the delivery charges (with the exception of the additional costs that arose from the fact that you had selected a manner of delivery different from the most favourable standard delivery that we offer), immediately and no later than fourteen days from the date on which we have received the notice regarding your revocation of this contract. For this repayment, we shall use the same means of payment that you used in the original transaction, unless a different agreement was expressly made with you; in no event will you be charged fees for this repayment. We may refuse to make this repayment until we have received the goods back, or until you have furnished proof that you have sent back the goods, depending on which is the earlier point in time.
You must send back or deliver to us the goods immediately, in any event no later than fourteen days from the date on which you notified us of your revocation of this contract. The time period is met if you send the goods prior to the expiration of the period of fourteen days. You shall bear the direct costs of the return of the goods. You shall be responsible for any diminished value of the goods only if this diminished value is to be attributed to your handling of the goods that is not necessary for the examination of the condition, characteristics and functioning of the goods.
End of the revocation instructions
§ 8.2 There shall be no right of revocation in the case of any delivery of audio or video recordings or of software, if you have unsealed the delivered data carriers.
§ 8.3 Please avoid damage and contamination. If possible, please return to us the goods in original packaging, with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide adequate packaging to ensure adequate protection against transport damages, in order to avoid claims for compensation of damages as a consequence of defective packaging.
§ 8.4 Please return the goods to us as a prepaid package and retain the delivery document. If desired, we will refund you for the costs of postage beforehand, if you do not have to bear such costs yourself.
§ 8.5 Please note that the conditions specified in paragraphs 8.3 to 8.5 are not a prerequisite for the effective exercise of the right of revocation.
§ 9 Warranty
The warranty is governed by the statutory provisions.
§ 10 Contractual language
The language available for the conclusion of the contract is German.
§ 11 Limitation on liability
(1) We shall be liable for intentional acts and gross negligence. Furthermore, we shall be liable for the negligent violation of duties, the fulfilment of which is a prerequisite for enabling the proper fulfilment of the contract in the first place, the violation of which endangers the achievement of the contractual purpose and the adherence to which you as a customer may regularly rely. However, in the latter case, we shall be liable only for foreseeable damages that are typical for contracts. We shall not be liable for any slightly negligent breach of duties other than those specified in the preceding sentences.
The preceding exclusions of liability shall not apply to any injury to life, body and health. Liability under product liability law shall remain unaffected.
(2) Data communication over the Internet cannot be guaranteed – according to the current state of technology – without any errors and/or with access at any time. In this respect, we shall not be responsible for the continuous and uninterrupted availability of our online transaction system.
§ 12 Data protection
(1) We will only collect, process and store all personal data that you provide to us in accordance with the provisions of German data protection law.
(2) ith respect to the data protection rules regarding our website, we refer to the separate provisions in “Data Protection”.
§ 13 Concluding provisions
(1) Any amendment or supplement to these Terms and Conditions must be in writing. This shall also apply to the rescission of this written form requirement.
(2) The law of the Federal Republic of Germany shall apply to the exclusion of the UN sales law.
(3) The language available for the conclusion of the contract is German.
(4) If a provision of these General Terms and Conditions of Business is invalid, the contract shall remain in effect in all other respects. The relevant statutory provisions shall apply in place of the invalid provision. The preceding provision shall apply accordingly for any gaps in the provisions.
Frequently asked questions
How does the shopping cart system operate?
You may reserve products without any commitment by clicking the [Add to shopping cart] button.
You may view your shopping cart at any time by clicking the [Shopping cart] button and, if necessary, you may remove the products from the shopping cart by placing a check mark in [Remove] and clicking the [Update] button.
If you wish to purchase the products in the shopping cart, click the [Checkout] button.
Do I need to register?
After selecting the products, you will be requested to enter your data.
Mandatory information is marked with a *.
You will have the option of opening a customer account and, in the future, order products after entering your user name and password, without having to enter your address data again.
When will my order be binding?
You can check your entries once again on the order page. Click the [Order] button to conclude the ordering process.
The transaction may be cancelled at any time by closing the browser window.
You can view further information (for example, regarding corrections) on the individual pages.
Is the text of the contract saved?
We will save the text of the contract. The ordering data and the General Terms and Conditions of Business will be sent to you by e-mail.
